What are the components of Vadiato?
Interactive information points
Kiosks situated in different locations. The customers can use them on their own or with remote help of a consultant.
Consulting center
The workplace for consultants who remotely operate the whole network of information kiosks and provide support for customers.
Interactive information points
Needed information at your fingertips
Customers may find information they are interested in using a catalog of products or offers. A readable touch screen with high resolution provides comfort when viewing the materials.
Viewing and printing information
The system allows customers to freely view instructional or advertising movies about selected products. It also makes it possible to take a printout with necessary information or offers.
Videoconference with a consultant
Thanks to the built-in camera, the kiosks make it possible to have a comfortable conversation with a consultant. They can answer customer's questions and give practical advices and directions.
Consulting center
Videoconference with customers
The application for consultants makes it possible to talk to customers who use information points in various locations. The Vadiato system guarantees the highest quality of image and sound.
Presenting movies and information
During the conversation with a customer, the consultant may present any instructional or advertising movies, view graphical information and remotely share their screen with the customer.
Remote help, scanning and printing
The consultant may remotely control the kiosk's screen, to help the customer find needed information. They also may remotely scan a barcode or an identity card, and remotely print documents.
Integration with automation
Presence detection and exposition control
Kiosks may have additional sensors that detect the presence of a customer in the room or near the information point. They also may be integrated with a system that controls automation elements.
Staying in touch with the consultant
In larger rooms it's possible to connect additional screens, microphones and cameras. This will allow the customer to stay in touch with the consultant as they move across the room.
Directing the customer to the needed product
Light signals can point the way in the shop and the location of the needed product on a shelf or exposition. A mobile application may make it easier to navigate in the shop and to scan barcodes.
